GDPR Rights and Data Protection

Last Updated: January 2025

This page provides detailed information about your data protection rights under the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988. We are committed to protecting your personal information and respecting your privacy rights.

1. Data Controller Information

The data controller responsible for your personal information is:

2. Your Data Protection Rights

Under GDPR and Australian privacy laws, you have the following rights regarding your personal information:

2.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes:

  • Confirmation that we process your personal data
  • Access to your personal data
  • Information about how we use your data
  • Information about who we share your data with
  • How long we keep your data
  • Information about your rights

To request access to your data, please contact us at support@pulsevortexes.com. We will provide the information within 30 days of receiving your request.

2.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information we hold about you. If you believe any information we have is incorrect, please contact us and we will correct it promptly.

You can update some information directly through your account settings. For other changes, please email us at support@pulsevortexes.com.

2.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, including:

  • The data is no longer needed for the purpose it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed
  • The data must be erased to comply with legal obligations

Please note that we may need to retain certain information for legal or administrative purposes. We will inform you if we cannot delete all of your data and explain the reasons.

2.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain situations:

  • You contest the accuracy of your data
  • Processing is unlawful but you prefer restriction to deletion
  • We no longer need the data but you need it for legal claims
  • You have objected to processing while we verify our legitimate grounds

When processing is restricted, we will only store your data and will not use it without your consent, except for legal claims or to protect others' rights.

2.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You can also request that we transfer this data directly to another service provider where technically feasible.

This right applies to:

  • Personal data you have provided to us
  • Processing based on consent or contract
  • Processing carried out by automated means

To request data portability, contact us at support@pulsevortexes.com.

2.6 Right to Object

You have the right to object to processing of your personal information in certain circumstances:

  • Direct Marketing: You can object at any time to processing for direct marketing purposes
  • Legitimate Interests: You can object to processing based on legitimate interests
  • Research and Statistics: You can object to processing for scientific or historical research

When you object to direct marketing, we will stop processing your data for these purposes immediately.

2.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

You can withdraw consent by:

  • Updating your account settings
  • Clicking unsubscribe links in our emails
  • Contacting us at support@pulsevortexes.com
  • Adjusting your cookie preferences

2.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal information properly.

In Australia, you can contact:

  • Office of the Australian Information Commissioner (OAIC)
  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

3. How to Exercise Your Rights

To exercise any of your data protection rights, please contact us using the following methods:

3.1 Email Request

Send an email to support@pulsevortexes.com with:

  • Your full name
  • Email address associated with your account
  • Description of the right you wish to exercise
  • Any specific details about your request

3.2 Written Request

Send a written request to:

pulsevortexes.com
23 Wellington Street
Richmond VIC 3121
Australia

3.3 Verification Process

To protect your privacy, we need to verify your identity before processing your request. We may ask you to:

  • Provide additional identification information
  • Answer security questions
  • Confirm details from your account

3.4 Response Time

We will respond to your request within 30 days. If we need more time, we will inform you and explain the reason for the delay. In complex cases, we may take up to 60 days to respond.

4. Cookie Management

We use cookies and similar tracking technologies on our website. You have the right to manage your cookie preferences.

4.1 Cookie Categories

Essential Cookies: These cookies are necessary for the website to function and cannot be disabled.

Analytics Cookies: These cookies help us understand how visitors use our website. You can disable these cookies.

Marketing Cookies: These cookies track your browsing habits to show relevant advertisements. You can disable these cookies.

Preference Cookies: These cookies remember your settings and preferences. You can disable these cookies.

4.2 How to Manage Cookies

You can manage cookies through:

  • Browser Settings: Most browsers allow you to refuse or delete cookies
  • Cookie Consent Tool: Use our cookie consent banner to manage preferences
  • Opt-Out Tools: Use industry opt-out tools for advertising cookies

4.3 Impact of Disabling Cookies

Disabling certain cookies may affect website functionality. Essential cookies cannot be disabled as they are required for the website to work properly.

5. Data Processing Activities

We process your personal information for the following purposes:

5.1 Service Provision

  • Creating and managing your account
  • Providing game services and features
  • Processing transactions
  • Providing customer support
  • Sending service-related communications

5.2 Service Improvement

  • Analysing usage patterns and trends
  • Testing new features
  • Conducting research and development
  • Improving game performance
  • Fixing bugs and technical issues

5.3 Marketing and Communication

  • Sending promotional emails (with consent)
  • Personalising content and offers
  • Conducting surveys and feedback collection
  • Managing competitions and events

5.4 Security and Fraud Prevention

  • Detecting and preventing fraud
  • Protecting against security threats
  • Monitoring for suspicious activity
  • Enforcing terms and policies

5.5 Legal Compliance

  • Complying with legal obligations
  • Responding to legal requests
  • Protecting legal rights
  • Resolving disputes

6. Data Sharing and Transfers

6.1 Third-Party Service Providers

We share your data with trusted third-party service providers who help us operate our services:

  • Cloud hosting providers
  • Payment processors
  • Analytics services
  • Customer support tools
  • Email service providers

All third-party providers are required to protect your data and use it only for specified purposes.

6.2 International Transfers

Your data may be transferred to and processed in countries outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by relevant authorities
  • Privacy Shield certification (where applicable)
  • Binding Corporate Rules

7. Data Security Measures

We implement robust security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures
  • Regular backups and disaster recovery plans

8. Data Retention Periods

We retain your personal information for as long as necessary to fulfil the purposes outlined in our Privacy Policy:

  • Account Data: Until account deletion plus 30 days for recovery
  • Transaction Records: 7 years for legal and tax compliance
  • Marketing Data: Until consent is withdrawn plus 30 days
  • Analytics Data: 26 months from collection
  • Support Tickets: 3 years from resolution
  • Legal Documents: As required by applicable law

9. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@pulsevortexes.com.

For users between 13 and 18 years old, we recommend parental supervision and consent before using our services.

10. Automated Decision-Making

We may use automated decision-making processes, including profiling, to:

  • Personalise your gaming experience
  • Recommend content and features
  • Detect fraud and security threats
  • Match players in multiplayer games

You have the right to:

  • Obtain human intervention
  • Express your point of view
  • Contest the decision

11. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. We will also notify relevant supervisory authorities as required by law.

Our notification will include:

  • Nature of the breach
  • Categories and approximate number of affected individuals
  • Likely consequences of the breach
  • Measures taken or proposed to address the breach
  • Contact information for further inquiries

12. Updates to This Page

We may update this page from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated version on our website and updating the "Last Updated" date.

13. Contact Us

If you have any questions about your GDPR rights or our data protection practices, please contact us:

14. Additional Resources

For more information about data protection and your rights, please visit: