Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how pulsevortexes.com collects, uses, discloses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Name and contact details when you contact us
  • Email address when you subscribe to our newsletter
  • Game progress and statistics if you create an account
  • Payment information for in-app purchases (processed securely by third-party payment providers)
  • Communications you send to us

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Device information (type, operating system, browser type)
  • IP address and location data
  • Usage data (pages visited, time spent, features used)
  • Cookies and similar tracking technologies
  • Game performance data and crash reports

1.3 Information from Third Parties

We may receive information about you from third-party platforms if you connect your account or use social login features.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To send you technical notices, updates, and support messages
  • To respond to your comments and questions
  • To send you marketing communications (with your consent)
  • To monitor and analyse trends, usage, and activities
  • To detect, prevent, and address technical issues and fraud
  • To personalise your experience and deliver relevant content
  • To comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have given explicit consent for specific purposes
  • Contract: To fulfil our contractual obligations to you
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: To operate and improve our services while respecting your rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. Cookies are small data files stored on your device.

4.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track your browsing habits to show relevant ads (with consent)

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. You can manage your cookie preferences at any time through our cookie settings.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Business Transfers: In connection with any merger, sale, or acquisition
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection
  • Secure data storage facilities

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Specific retention periods:

  • Account information: Until account deletion plus 30 days
  • Transaction records: 7 years (for legal compliance)
  • Marketing data: Until you withdraw consent
  • Analytics data: 26 months

8. Your Rights and Choices

Under Australian privacy laws and the GDPR (where applicable), you have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your information
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at support@pulsevortexes.com. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

For users between 13 and 18 years old, we recommend parental guidance and supervision.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Australian Privacy Principles

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Data Protection Officer

For matters related to data protection and privacy, you can contact our Data Protection Officer at support@pulsevortexes.com.